Returns Policy
If you’ve received the wrong product or it has been damaged in transit, please contact us within 5 days of receiving it.
If you do not contact us within 5 days, then it will be taken that you agree that the correct goods have been delivered and that they are in good order (this doesn’t affect any Consumer Guarantees Act rights).
If you’ve simply changed your mind, your circumstances have changed or you find a cheaper product elsewhere, we wont be able to provide a refund. If the item purchased is faulty within the warranty period, we will provide a remedy (see warranty terms and conditions page).
If you mistakenly purchased the wrong item, we're happy to swap it for the correct one and you may top up the difference in price (if any) provided the initial item returned is in as new good condition (i.e. unused, no damage or wear and tear, packing still in tact, etc). We can also issue you a store credit if you're unable to make a decision right away. Note: 1. the item has to be returned within a reasonable period of time (i.e. 1-2 weeks) 2. restocking fee may apply, depending on the item especially if it's a special order one where costs are incurred by us for sourcing them and then having to return them back to the supplier.
Pick Up In Store Policy
If you are collecting the item in store, please bring along the payment card used for purchase along with any form of valid photo ID (eg: drivers license, passport, etc) for verification purpose. We reserve the right to refuse or cancel any order if we believe a fraudulent or abusive order has been placed.
For more information please do not hesitate to contact us. Thanks for your purchase! 🙂
